Wanadel · Support
How can we help?
Get help with signing in, study tools, shared content, or your account. Tell us what happened, what you expected, and which screen you were using.
Contact us: use our contact form for a general question, or account help for anything tied to your account.
Include your account email and app version when useful. Do not include passwords, reset links, or other people’s private study material.
Common questions
I can’t sign in
Wanadel supports Apple, Google, and email and password. Use the same method you signed up with. For an email account, choose Forgot password? on the sign-in screen, or request a reset link here. Open the newest link in the same browser or device where you requested it. If the link has expired, request another one. Never send us your password or a reset link.
I didn’t get the email
Check spam and promotions, then confirm that you entered the email used for your account. School email filters can delay automated messages. If the message still does not arrive, contact support with your account email and the approximate time of the request. Keep passwords and reset links private.
Can I study without using AI?
You can create and review flashcards manually. AI features ask for permission before sending selected content to the providers described in our privacy policy. You can manage that permission in Settings.
What is the difference between Del and Wana?
Only the voice and the colour. Del is direct and high-energy; Wana is warm and calm. Same features, same study tools — pick whichever you’d actually want to study with, and change it any time in Settings.
How do I continue a study session?
When you have an unfinished saved session, use Jump back in on Today. You can also open a class in Library to find its materials and study options. Pausing a class keeps its saved work available for later.
Report content or a member
In a study group, press and hold another member’s message to report it or block its author. Shared cards and Discover sets also have report or block controls. Manage your block list in Settings → Blocked accounts. If an action fails, the app shows an error so you can retry.
To contact support about objectionable content, use our contact form and choose “Copyright or content report.” Include the group and roughly when it happened if you can.
Your account and your data
- Export your data — in Settings, choose Export my data to download study records and links to your uploaded files. Save anything you want to keep before deleting your account.
- Delete your account — open Settings and choose the account-deletion action. Review the confirmation before continuing. If deletion fails, you can retry. You can also start from wanadel.com/delete-account.
- What we collect and who processes it — written out in plain language on our privacy policy.
- Privacy or security questions — use our contact form for a privacy or security request. Describe the issue without including credentials or another person’s private data.
Accessibility
We want the app usable with a screen reader, at larger text sizes, and without relying on colour alone. If something blocks you, tell us and we’ll treat it as a bug — read our accessibility commitments.